FAQs

We hope you find what you’re looking for. If your answer is not in the below FAQ responses, please feel free to ask your question through our contact us form.

Popular Questions

General FAQs

GENWIN CEX is an all-in-one crypto and fintech platform offering a fast, secure centralized exchange (CEX), a Creator Coin platform for launching branded tokens, and an AI-powered payments orchestration solution.

Yes, GENWIN CEX complies with KYC, AML, and international regulatory standards. We use trusted partners like SumSub for identity verification and Fireblocks for secure custody.

GENWIN CEX supports users in multiple countries and languages. Specific availability depends on local regulations. Please check our Terms of Use for country-specific restrictions.

GENWIN CEX (Crypto Exchange)

We support a curated list of top crypto assets including BTC, ETH, USDT, and many more — with new listings added regularly.

Security is our top priority. We use Fireblocks for secure custody, enforce 2FA, cold storage for most funds, and real-time risk monitoring.

Yes, GENWIN CEX charges competitive maker-taker fees.

Crypto deposits are usually processed within minutes. Withdrawals may require additional confirmation for security purposes but are typically completed quickly.

Creator Coin Platform

It’s a toolset that allows creators, athletes, and brands to launch their own tokens backed by smart contracts and bonding curves — no coding required.

We currently support Solana and Polygon, with plans to expand to other EVM-compatible chains soon.

Token pricing follows a bonding curve model, ensuring fair, transparent, and predictable value growth as demand increases.

Yes! Our system includes tools for airdrops, rewards, escrow, and token-gated experiences to drive community engagement.

GENWIN Pay (Payments Orchestration)

GENWIN Pay is an AI-powered payment routing platform that helps merchants optimize payments across multiple processors for better success rates and lower fees.

Yes. Merchants can add their own MIDs from multiple processors and configure routing rules, redundancy, and fallback strategies.

GENWIN Pay offers smart routing, real-time analytics, fraud prevention, and no reintegration required when switching processors.

Absolutely. GENWIN Pay uses PCI-compliant storage to ensure secure handling of sensitive payment data.

Account & Support

Click “Sign Up” at the top of the page, verify your identity, and start trading or using our Creator Coin and payment services.

You can reach our support team via live chat or email at support@genwin.io. We’re here to help 24/7.

A mobile app is currently in development! Stay tuned for updates via our blog or email newsletter.

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